Will I be able to get a refund after the campaign has finished?
This will depend on when you request it. • If within the first 2 weeks: yes. • If after that, but before the Pledge Manager is released: Yes, but note that the refund will be minus KS fee (approx. 10%) and taxes (20%) • If after the Pledge Manager is released: Yes, but note that the refund will be minus KS fee (approx. 10%), taxes (20%) and PM charge of 10% • If after production of the books or GM screen (whichever is first) is commissioned: No
Last updated: October 25, 2022 10:00
How do I add Add-ons to my pledge?
Hit the ‘Manage my pledge’ button on your reward choice and then the “Pledge £n” button.
Sometimes a pledgers computer cache has issues, in this case either refresh the cache or cancel your pledge and start again.
And if that doesn’t work. Just add the amount of £ for the items you want to add on and we can capture it in the Pledge Manager.
Last updated: April 18, 2023 23:38
When will Nightfall Games publish the PDFs?
All final versions of the PDFs included in this Kickstarter will be published alongside the print versions.
Last updated: October 25, 2022 10:02
Can I cancel my pledge after the KS has finished?
This will depend on when you request it. • If within the first 2 weeks: yes. • If after that, but before the Pledge Manager is released: Yes, but note that the refund will be minus KS fee (approx. 10%) and taxes (20%) • If after the Pledge Manager has started: Yes, but note that the refund will be minus KS fee (approx. 10%) Pledge Manager fee (10%) and taxes (20%) • If after production is commissioned: No
Last updated: April 17, 2023 00:28
Will there be higher pledge levels?
Yes, but we need to meet our funding target before we can consider such things and the additional cost they entail. We want to be reactive…it’s one of the joys of KS and the close interaction it allows with the community. Also, we believe that many different pledges (especially at the beginning of a campaign) adds confusion and hence can cause some people to not pledge.
Last updated: October 25, 2022 10:02
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.